Technical Support Executive

Job Responsibilities:

• Handle complex customer scenarios, document solutions, and effectively provide dependable and timely resolution to all product-related technical issues experienced.
• Provide remote support delivery and perform problem-cause analysis.
• Collaborate with colleagues and other internal organizations to provide support services.
• Anticipate customer needs and effectively address concerns related to their issue or resolution
• Provide direct technical assistance to customers via Skype, email, and chat.

Skills Required:

• Preferably up to 1 to 3 years of experience in a Technical Support role.
• Working knowledge of APIs and their integration.
• Proficiency in JavaScript or PHP debugging.
• Hands-on experience with MySql and the ability to work with it.
• Ability to resolve urgent customer issues in the most timely and effective manner possible.
• Ability to work well in a fast-paced environment and demonstrable ability to handle various tasks with changing priorities.
• Ability to successfully solve problems and narrow down reported issues, identify root causes by debugging them, and find creative solutions to effectively address customer concerns.
• Knowledge of APIs and the ability to work with them.

Additional Skills:

• Questioning/probing skills, as relevant to the issue and level of the issue reporter.
• Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
• Utilize available time efficiently in order to achieve effective and efficient results.