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Technical Support Executive


Job Responsibilities:

  • Handle complex customer scenarios, document solutions, and effectively provide dependable and timely resolution to all product-related technical issues experienced.
  • Provide remote support delivery and perform problem-cause analysis.
  • Collaborate with colleagues and other internal organizations to provide support services.
  • Anticipate customer needs and effectively address concerns related to their issue or resolution
  • Provide direct technical assistance to customers via Skype, email, and chat.

Skills Required:

  • Preferably up to 1 to 3 years of experience in a Technical Support role.
  • Working knowledge of APIs and their integration.
  • Proficiency in JavaScript or PHP debugging.
  • Hands-on experience with MySql and the ability to work with it.
  • Ability to resolve urgent customer issues in the most timely and effective manner possible.
  • Ability to work well in a fast-paced environment and demonstrable ability to handle various tasks with changing priorities.
  • Ability to successfully solve problems and narrow down reported issues, identify root causes by debugging them, and find creative solutions to effectively address customer concerns.
  • Knowledge of APIs and the ability to work with them.

Additional Skills:

  • Questioning/probing skills, as relevant to the issue and level of the issue reporter.
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Utilize available time efficiently in order to achieve effective and efficient results.
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